AI and RPA success and challenge in the federal workplace

“More and more, federal agencies are looking to integrate artificial intelligence and automation into their day-to-day workplace functions, particularly to implement internal controls and compliance measures to counteract fraud and improve efficiency.

At a Sept. 18 Association of Government Accountants (AGA) event, experts in AI and robotic process automation from public- and private-sector organizations stressed that automating lower-level functions, such as data processing claims, would free up employees to work on higher functions that require more analytical skills and mission-specific duties.

“… However, issues with AI and RPA persist, particularly among career employees who are resistant to new forms of technology in the workplace or fear that new technologies could mean loss of jobs.” Read the full article here.

Source: AI faces growing pains in the federal workplace – By Lia Russell, September 18, 2019. FCW.

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