“From chatbots in call centers, to predictive maintenance of military vehicles, to a more efficient federal workforce, agencies have launched a wide array of automation pilots.” “Following the release of an AI playbook from the American Council for Technology-Industry Advisory Council, and less than a year after agencies joined...
“We assess progress primarily through our compliance process, which relates to individual and often targeted recommendations. Our oversight work, however,gives us unique visibility into the most significant challenges facing the Department. We note that our work this year was affected by the lapse in appropriations that occurred from December...
“The Department of State has several ongoing issues related to both information security and workforce. At the heart of the issue is State Department’s leadership, according to a Jan. 22 inspector general report detailing the department’s struggles in fiscal 2019.” “With facilities across the globe sharing information, the State...
“Two documents published in the Federal Register within the last week highlight how the Treasury Department is embracing a more active role for itself in protecting critical infrastructure in the financial sector from cybersecurity attacks, including by promoting industry’s perspective. Treasury’s Office of Cybersecurity and Critical Infrastructure Protection will...
“Treasury Department contact centers are spending 80,000 hours each year on calls that should not have required human interaction, according to Management and Program Analyst Jennifer Hill, but now the agency is using employee and citizen feedback to find emerging tech that can fix that.” “Hill shared the story...
“Agencies now have a concrete map for designing and developing public-facing websites that comply with the 21st Century Integrated Digital Experience Act, or 21st Century IDEA Act, as the General Services Administration’s Technology Transformation Service released a set of web design standards for federal agencies Jan. 22.” “The act,...
“The Department of Justice obtained more than $3 billion in settlements and judgments from civil cases involving fraud and false claims against the government in the fiscal year ending Sept. 30, 2019, Assistant Attorney General Jody Hunt of the Department of Justice’s Civil Division announced today. Recoveries since 1986,...
U.S. Department of Labor OCIO Did you know? The U.S. Department of Labor’s Foreign Labor Application Gateway (FLAG) system, recently digitized by OCIO, has modernized the temporary work visa application process. Learn more: https://lnkd.in/d6eK5Nd #ITMod #ModernizingGovernment In addition to saving time and money, the system supports near-real time data...
“Establishing solid oversight and setting aggressive goals are among the recommendations in version 1.0 of the Robotic Process Automation Community of Practice’s playbook for agencies that are looking to start an RPA program or upgrade current services.” “The General Services Administration established the Community of Practice in April to...
After a series of protests were levied last year, to include seeing the Government side with the challenger on a number of occasions, and having USDA announce their intentions to cancel the solicitation and release a new RFQ for this 5-year contract to support the Phytosanitary Certificate Issuance and...
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