Archive for category: News

Nextgov: GSA Releases Customer Experience Playbook

“Customer experience professionals across the federal government have a new resource to help them begin—or beef up—customer-focused initiatives.” “The 3—page playbook supports three major Trump administration initiatives: the President’s Management Agenda, cross-agency priority goals and GSA’s Customer Experience Center of Excellence. It contains relevant information for customer experience newbies...

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Federal News Network: TSA’s biometric roadmap details future of identity verification

“A current collaboration on facial recognition technology between the Transportation Security Administration and Customs and Border Protection will eventually scale to all domestic air travel. TSA’s new biometric roadmap outlines exactly how the agency plans to implement this technology at airports across the country.” “The roadmap details four goals...

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Federal News Network: Move to replace Interior Dept.’s inspector general leaves some troubled

“A move to replace the Interior Department’s acting inspector general with a political appointee has other government watchdogs scratching their heads. The Project on Government Oversight called the move to replace current Interior IG Mary Kendall with Suzanne Israel Tufts puzzling as she has no oversight experience. Tufts was...

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Federal News Network: DHS sees ‘significant progress’ in DMARC adoption 1 year after directive

“One year after the Homeland Security Department issued Binding Operational Directorive 18-01, Thomas McDermott, deputy assistant secretary for Cyber Policy, said the department is seeing “significant progress” in agency compliance. BOD 18-01 required agencies to adopt Domain-Based Message Authentication, Reporting and Comformance (DMARC), a protocol that authenticates an organization’s...

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Nextgov: Are GSA’s Bold Data Management and Transparency Moves the Right Moves?

“… A recent Government Accountability Office report has taken the government to task for failing to properly implement empirically sound and evidence-based practices as part of their deliberative process.” “However, there is a parallel development that raises many questions about the commitment to a unitary government data management framework....

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