“Customer experience professionals across the federal government have a new resource to help them begin—or beef up—customer-focused initiatives.” “The 3—page playbook supports three major Trump administration initiatives: the President’s Management Agenda, cross-agency priority goals and GSA’s Customer Experience Center of Excellence. It contains relevant information for customer experience newbies...
“Federal CIO Suzette Kent provided a demonstration this morning at the American Council for Technology and Industry Advisory…Kent made a request of her smartphone. ‘Phone, call Uncle Sam’.” “The call connects. On the other end, a digital assistant – Uncle Sam – greets her. He’s the voice of an...
“A current collaboration on facial recognition technology between the Transportation Security Administration and Customs and Border Protection will eventually scale to all domestic air travel. TSA’s new biometric roadmap outlines exactly how the agency plans to implement this technology at airports across the country.” “The roadmap details four goals...
“A move to replace the Interior Department’s acting inspector general with a political appointee has other government watchdogs scratching their heads. The Project on Government Oversight called the move to replace current Interior IG Mary Kendall with Suzanne Israel Tufts puzzling as she has no oversight experience. Tufts was...
“It looks like NASA is going to go the full 10 years on its agency-wide $2.5 billion IT services contract ACES, despite early hiccups” “The Agency Consolidated End-User Services contact was awarded to HP Enterprise Services in 2011. The contract was a four-year term with two three-year extensions. The...
“Cyber threats, a lack of suitably cleared personnel and lax contractor IT security are among the top management challenges facing the Treasury Department, according to the agency’s inspector general. A new IG report highlights the need for further micro-segmentation of Treasury’s networks to ensure that a cyberattack doesn’t spread....
“One year after the Homeland Security Department issued Binding Operational Directorive 18-01, Thomas McDermott, deputy assistant secretary for Cyber Policy, said the department is seeing “significant progress” in agency compliance. BOD 18-01 required agencies to adopt Domain-Based Message Authentication, Reporting and Comformance (DMARC), a protocol that authenticates an organization’s...
“… A recent Government Accountability Office report has taken the government to task for failing to properly implement empirically sound and evidence-based practices as part of their deliberative process.” “However, there is a parallel development that raises many questions about the commitment to a unitary government data management framework....
“So far, we’ve realized around $26 million in cost avoidance and savings and now we’re moving on to phase 2, which is the actual implementation of the plan we developed over the past six months,” said Agriculture Department Deputy Secretary Stephen Censky, speaking…” “The two-phase CoE effort focuses on...
“A running theme among these efforts is that, despite a surge in government cybersecurity efforts over the past few years, most analysts agree government networks are no more secure than they were before the 2015 Office of Personnel Management data breach.” “This ebook looks at some of the government’s...
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