Department of State RFI: Integrated Logistics Management System (ILMS)

Solicitation: 19AQMM20I0001

“The Government is seeking information for potential sources for the Integrated Logistics Management System (ILMS) requirement. The Integrated Logistics Management System (ILMS) is the Department of State’s (DOS) enterprise supply chain management system for both unclassified and classified logistics and supply chain operations. It supports the requisition, procurement, warehousing, distribution, transportation, receipt, and tracking of goods and services both domestically and overseas. ILMS also supports asset and fleet management, diplomatic pouch and mail service, and federal assistance.  ILMS operates in 178 countries and 282 posts around the world. ILMS advances the Department’s mission by getting the right resources to the right place at the right time, while providing robust and advanced analytics and mobility of operations.

Each year, the end-to-end supply chain capability of ILMS tracks nearly $11 billion of goods, medical supplies, and services; $8.8 billion of federal assistance; and $5.5 billion in assets and expendables. Transactions include nearly 60,000 shipments and 150 million pounds of personal effects and supplies annually, and more than 1.5 million pounds of mail each month. ILMS supports interactions with vendors and overseas post personnel who receive 2.7 million pieces of diplomatic pouch and mail, provides management support for 18,000 vehicles operating overseas and 1.3 million requests for motor pool services, and 400,000 requests for expendable supplies. ILMS is a shared service supporting staff from more than 50 other agencies with an overseas presence. Its core user base are logistics personnel and managers from General Service Officers, Financial Management Officers, Regional Security Officers, and Information Management Officers to supply clerks, mailroom staff, and motor pool drivers. These 66,000+ core users support more than 209,000 customers across 60 segments.[1] Approximately 50% to 60% of ILMS users are local nationals with English as a second language.

With over 40 modules supporting more than 50 functions, ILMS is a complex collection of COTS and custom software components. Those components include:

  • Out-of-the-box and customized COTS products
  • Enterprise low-code products, like ServiceNow and PeopleSoft
  • Custom programs developed in Microsoft .NET
  • Oracle SOA Integration software

The ILMS architecture, which is composed of over 80 technologies, calls for many of these components to integrate among themselves and with external systems. Currently there are 560 integration points that occur between 3 ILMS enterprise COTS solutions (Ariba, PeopleSoft, and Chevin); custom low-code ServiceNow and PeopleSoft modules; custom modules developed in .Net; and external applications such as DOS’ enterprise financial management, DOS’s enterprise HR system,, FPDS-NG, Citibank’s CitiDirect system, Health and Human Services system, GSA’s GSAXCESS system to name a few. Additionally, ILMS modules integrate with supporting technologies like OpenText for document management. ILMS uses Oracle SOA to integrate the numerous heterogeneous system components and technologies.

The ILMS Customer Support Desk (CSD) provides a single customer service center that provides Tiers 1, 2, and 3 support across all ILMS functions and components. The CSD is continuously manned and provides Tiers 1 and 2 support 24 hours a day, 7 days a week. Furthermore, the ILMS O&M team maintains availability and system performance standards worldwide, even in locations with limited bandwidth and internet availability. ILMS currently maintains 99.9% system availability and 97% customer satisfaction performance standards. ILMS is a recognized success in federal information technology. It was selected for the 2012 award by the American Council of Technology Industry Advisory Council and the Chief Information Officer (CIO) 100 award in 2015. The pioneering development of a Data Forensics Risk Ranking Model for Property within ILMS Analytics was recognized for its “Innovation in the Use of Technology” via the Department’s Sean Smith award in 2017. In 2019 ILMS was honored with a 2019 Gears of Government Award. ILMS is a mission critical system available 24 hours a day, 7 days a week, allowing users to procure and deliver goods and services world-wide. It provides a global logistics platform that integrates operations at headquarters, regional support centers and overseas posts, allowing an efficient and seamless end-to-end supply chain, 24×7 logistics operations, and immediate offshoring to support operations anytime/anywhere in times of disaster.  Continuity of service and uninterrupted operations of ILMS is paramount to the Department’s mission. Additionally, to ensure continued realization of benefits, which reached over $1 billion by 2017, the Department must continuously innovate and modernize to improve operations. Planned development, modernization, and enhancement initiatives will allow the Department to achieve an additional $1 billion in benefits by 2025.”

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