“Deputy Federal CIO Maria Roat said today that the Federal government is making progress on a number of fronts in its digital-first strategy to improve the delivery of citizen services, but needs to pursue “sustained modernization” of IT services to continue driving change for the better.
Speaking at General Dynamics Information Technology’s Emerge 2021 digital modernization conference, Roat listed several Federal IT advances in recent times including further adoption of automation technologies driven by improved data flows and cloud computing. But she also explained that further improvements will depend on investments in additional IT modernization…”
“’We have to foster a culture that embraces risk and agile adoption and encourages innovation, not just in technology, but also in areas like acquisition,’ she counseled. ‘Digital delivery is a necessity and our customers – internal employees [and] the external American public – they expect that delivery to be quick, easy, secure, and an accessible customer experience. It’s a business discipline, we must embed it in everything we do as we interact with our customers, and as we continue to modernize.’…”
“Roat said the Federal government is ‘under increasing pressure to reduce backlogs, promote transparency, and increase efficiency,’ and she enthusiastically endorsed the use of advanced technologies like AI, robotic process automation (RPA), machine learning, and blockchain, which she said are ‘all demonstrating their promise in various functions across government.’…”
“‘As we look forward, we need to enhance access to discoverable and usable Federal data and models to feed the AI and ML development,’ she said. Progress on that front, she said, helps to execute the Federal Data Strategy released by the Office of Management and Budget (OMB) in 2019…” Read the full article here.
Source: Roat: ‘Sustained’ IT Modernization Needed to Drive Service Improvements – By John Curran, April 6, 2021. MeriTalk.