DHS ICE RFI: Investigative Case Management O&M Support and Optional Enhancements

Immigration and Customs Enforcement (ICE) Homeland Security Investigations has issued an RFI for Investigative Case Management (ICM) O&M Support and Optional Enhancements. To deliver ICM functionality ICE employs commercial software, Palantir Technologies, Inc.’s Gotham Product, which has been configured specifically for HSI’s operational needs. Current and future releases of ICM are required to have System Maintenance and Services support for the purpose of applying adaptive, perfective and corrective maintenance to the application as well as operating and maintaining the ICM infrastructure, and additionally delivering enhancements, as necessary and procured under this proposed work, to the existing product. The Contractor shall provide qualified, experienced personnel to deliver support for the continued System Maintenance, Operations and Services tasks associated with ICM in accordance with Palantir Gotham’s standard O&M/Support Services Terms and Conditions. This requirement includes the tasks described in the following sections:

Tier 2 System Maintenance and Support In consultation with the Contractor, items that cannot be resolved at the Tier 1 Support level shall be turned over to Tier 2 ICM System Maintenance and Support.

  • The Contractor shall report the status of the ticket using Atlassian Jira tracking software;
  • Typical Tier 2 activities would include patching systems and effecting minor fixes, etc. in accordance with Palantir Gotham’s O&M/Support Services Terms and Conditions;
  • Tier 2 System Maintenance and Support shall be operational in accordance with the performance levels identified in Section 6.0;
  • The Contractor shall respond to all Tier 2 System Maintenance tickets in accordance with the contract;
  • The Contractor shall implement an application feedback loop, whereas systemic issues identified during common Tier 1, 2, and 3 escalation procedures are routinely evaluated and reviewed…”

The period of performance of the ICM System Maintenance and Services contract will consist of a base period of twelve months plus four twelve-month option periods.

Read more here.


Tagged: , , ,

This topic contains 0 replies, has 1 voice, and was last updated by  Jackie Gilbert 4 months ago.

  • Author
  • #65784

    Replies viewable by members only

You must be logged in to reply to this topic.


Questions?. Send us an email and we'll get back to you, asap.


©2019 G2Xchange all rights reserved | Community and Member Guidelines | Privacy Policy | About G2Xchange ETC

Opportunities. Starting Points.

About our Data

The Vault is a listing of expiring contracts, task orders, etc. within a certain set of parameters, to include:

  • Have an initial total estimated contract value of $10 million or above
  • Federal Civilian Only – DHS, Transportation, Justice, Labor, Interior, Commerce, Energy, State, and Treasury Actions
  • NAICS codes include: 511210, 518210, 519130, 519190, 541511,
    541513, 541519, 541611, 541618,
    541690, 541720, 541990
  • Were modified within the last 12 calendar months
  • The data represented is based on information provided by the government

Who has access? Please note that ALL G2Xchange ETC Members will receive access to all basic and much of the advanced data. G2Xchange ETC Corporate Members will receive access to ALL Vault content (basic and advanced).

Feedback/Suggestions? Contact us at Vault@G2Xchange.com and let us know what you think. 

Log in with your credentials

Forgot your details?