Notice ID: 7012
“1.0 Purpose of Request for Information
THIS IS A REQUEST FOR INFORMATION (RFI). ICE issues this RFI to provide notification of an upcoming procurement and to determine the level of interest in this requirement. DHS/ICE Enforcement and Removal Operations (ERO) intends to identify sources that can provide services at the attached draft PWS. The objective of the ERO IT upgrade Agile Software Development and Tier 3 Software Support Services is to obtain the full range of technical services required to support the ERO modernization architecture and upgrade efforts. Bring efficiencies the ATD lifecycle and ensure continuity of efficient ERO operations after applications are deployed to the Production environment…”
“SCOPE OF WORK
The objective of the ERO IT upgrade Agile Software Development and Tier 3 Software Support Services is to obtain the full range of technical services required to support the ERO modernization architecture and upgrade efforts. Bring efficiencies the ATD lifecycle, and ensure continuity of efficient ERO operations after applications are deployed to the Production environment.
The Prime contractor or their Subcontractor must hold a current ServiceNow Elite certification status, shall provide qualified, experienced ServiceNow personnel to perform service and support for the continued operations, maintenance, and enhancement of the systems, subsystems, databases, applications and web services for the CMD IT Architecture Upgrade during the contract period. The Contractor shall deliver innovative, yet proven ServiceNow technology, in addition to other software solutions needed by the agency to be developed in a test-driven approach that provides ICE with highly effective applications.
Software Development and Solution Integration
The ServiceNow Software Development and Solution Integration task includes the execution of requirements gathering and analysis, code development, testing, configuration, deployment, administration, Federal staff user training, monitoring, and any update maintenance during the contract period of the entire project. The Contractor shall provide integrated program management support, including personnel management, program reporting and cost management, technical risk and issue management, and technical system documentation. The Contractor will provide a release planning team that works closely with the Government program manager to ensure streamlined, effective, and productive communications and work products. The Contractor shall provide all of the deliverables identified in the deliverable section of this PWS. The solution shall include the incorporation of Artificial Intelligence/Machine Learning, Robotics Process Automation (RPA) along with Business Process Reengineering as a part of the design, and systems buildout.
Requirements Analysis and Code Development…”
“Interfaces and Data Sources Support…”
“Tier 3 Software Support…”
The task deliverables shall include the analysis of the requirements to complete the Southwestern Border Initiatives, and ERO IT Architecture Upgrade of the following disparate databases, systems, reporting platforms, and spreadsheets within CMD. This will include the uses that the new system will have as its core functions for all data to be pushed and pulled to/from EID and the Alternatives to Detention (ATD) module, if required. This will include system usage capability from all ICE mobile devices, iPads, and Tablets, in addition to standard LAN connected devices. This will also include stored knowledge transfer documents and the creation of a centralized reports landing page for leadership to access system information. A main reporting function shall be the ability for system users to run a report based on known ICE identifiable search parameters, such as an Alien Identification number (A-Number), and return all information linked to the subject. An example of this would be to search by A-Number and have the report display all segregation data, SAAPI data, ATD data, CRCL data, etc. related to or involving that individual.
The vendor will make sure all data from the current systems is migrated into and accessible in the new system. Certain interfaces will require the use of access by non-PIV ID card holders, and stakeholders that work outside of an ICE facility/firewall.
The solution shall include the incorporation of Artificial Intelligence/Machine Learning, Robotics Process Automation (RPA) along with Business Process Reengineering as a part of the design, and systems buildout.
The platform will have online copies of all CMD SOP’s, Directives, and Programmatic processflow maps uploaded for the reference library. All current system data will be made available in the new ServiceNow platform with the ability to search/retrieve information via several search parameters. The ability to do direct detailed search functions when using the ICE reference libraries of SOP’s, PDNDS, NDS, and other references sources used within CMD…”