DHS ICE Draft RFP: Scalable Ways to Initiate Flexible Tasks (SWIFT)

Updated January 20, 2022

Notice ID 70CTD022R00000002

“The SWIFT draft solicitation and associated documents are released for industry feedback/comments.  All feedback/comments shall be provided using Attachment J-6.  All comments/feedback shall be submitted… by 1000AM on January 27,2022.”

Read more here.


Updated December 23, 2021

“2.0 Scope

The scope of the anticipated contract is to provide the ICE/OCIO with all necessary administration, supervision, service, operational and maintenance (O&M), development, and performance resources needed to support PaaS, Hyper automation, Visualization and Collaborative service, it’s associated development and test environments, custom applications, and ensure continued reliability and availability of these resources. The contractor will provide support for existing and prospective systems while the agency expands the operational model to include additional ICE programs and offices, evaluates the adoption of new and emerging technologies, as well as new software and alternative hosting options.

The contract will provide development and O&M support for the Enterprise Platform Service and any applications to be defined at the task order level. This operational support will encompass general support, bug fixes and patching, application troubleshooting for any identified issues, coordination with other OCIO division in the identification and resolution of these problems, user management, and support for site and system changes due to changes to external data sources as well as other similar O&M activities.

This anticipated contract seeks to provide support for use of the technologies in all four of the functional domains identified in this section for the ICE enterprise. The scope described in this PWS includes the people, processes, and tools required to provide a healthy, reliable, scalable, interoperable and adoptable platform tool solutions inclusive of Platform and Software Configuration, Development, Integration, Modernization, Expansion, Customization, Implementation, Provisioning, Administration, and Operations & Maintenance Support services across the lanes of: Program Management, Solutions Architecture, Business Process Integration & Automation, Project Management, Asset Management, Configuration Management Database, Service Catalog, Demand Management, Release Management, Change Management, Cloud, Cyber Security, Incident Management, Problem Management, Event Management, Performance Analytics, Knowledge Management/Transfer, Continuous Improvement, and Transition In/Out Support.

Automation, continuous integration (CI), and continuous development (CD) are viewed by the Office of the Chief Information Officer (OCIO) as paramount to being able to successfully deliver value to our customers. Strong DevSecOps practices and procedures are crucial to fulfilling the required objectives…”

“2.1 Platform as a Service (PaaS)

Technologies/Platforms: ServiceNow and Dynamics. ICE and the SWIFT awardees will continue to assess new and emerging technologies.

Description of work: …”

“The contractor will provide support for application development, existing platform environments and prospective workflow automations while the agency expands the operational model to include additional ICE programs and offices, evaluates the adoption of new and emerging technologies, as well as new software and alternative hosting options.

The contractor will develop low code custom developed applications that align with mission need, in addition to Operations and Maintenance (O&M) support for the Enterprise Platform Services and any applications to be defined at the task order level. This operational support will encompass general support, bug fixes and patching, application troubleshooting for any identified issues, coordination with other OCIO division in the identification and resolution of these problems, user management, and support for site and system changes due to changes to external data sources as well as other similar O&M activities…”

“2.2 Hyper Automation

Technologies/Platforms: RPA, UiPath, Artificial Intelligence, and Machine Learning. ICE and the SWIFT awardees will continue to assess new and emerging technologies.

Description of work: Hyper Automation is a business-driven, controlled approach that ICE uses to identify, vet and automates IT processes. Hyper Automation involves the orchestrated use of multiple technologies, tools, or platforms, including Artificial intelligence (AI)…”

“2.3 Visualization

Technologies/Platforms: Dashboards and reporting via microservices, Tableau, Qlik, and PowerBI. ICE and the SWIFT awardees will continue to assess new and emerging technologies.

Description of work: The goal of the ICE Data Visualization platform is to empower ICE user communities with the ability to leverage visualization utilities to make data driven decisions…”

“2.4 Collaborative Services

Technologies/Platforms: SharePoint, Information web content management (ICE.gov), Intake, tech strategy and customer outreach. ICE and the SWIFT awardees will continue to assess new and emerging technologies.

Description of Work: The Collaborative Services domain primarily focuses on supporting SaaS services such as SharePoint Online, Teams, OneDrive, and Planner. The Collaborative Services Team will lead the effort to manage and maintain the customer initiation process, a digitized intake process developed for EPSB. This includes training, customer outreach and Enterprise Service Center…”

Read more here.


Posted May 28, 2021

Notice ID RFI-ICEOCIO-SWIFT-06082021

“The Office of the Chief Information Officer (OCIO) is responsible for the overall management, planning, development, deployment, operation, maintenance, coordination, and evaluation of ICE technology programs and activities. These 2 Information Technology (IT) services and products enable ICE and DHS to meet their respective missions. To meet these goals, OCIO has developed a number of critical IT initiatives that will help ICE modernize its IT systems, adapt and conform to modern IT management disciplines, and provide IT solutions throughout ICE. While OCIO accepts primary responsibility for continuous improvement in the provisioning of IT-related services, effective implementation, and the use of these services, it relies heavily on a strong partnership between OCIO and the operational directorates.

OCIO’s specific responsibilities include:

  • Acquisition and support of IT and telecommunications hardware, software, and services.
  • Requirements-based design and development of unique IT to support ICE mission objectives.
  • Technology support of existing IT applications.
  • Development, implementation, and evaluation of the effectiveness and efficiency of the ICE OCIO program including resource utilization and service delivery.
  • Integration of ICE strategic planning with automated information systems and strategic planning activities to produce high value and cost-effective mission results.
  • Ensuring compliance with DHS/ICE Capital Investment, IT Investment Management, System Lifecycle Management (SLM), and IT Security policies and procedures…”
    1. Platform as a Service (PaaS) Technologies/Platforms: Servicenow, Dynamics

Description of work: ServiceNow is ICE’s primary service management software as a service and specializes in IT services management (ITSM), IT operations management (ITOM), and IT business management (ITBM). ServiceNow offerings are centered around what is referred to as a “service model” that enables self-service. ICE’s tasks, activities and processes occur as cloud services, overseen as part of a comprehensive managed workflow that supports real-time communication, collaboration and resource sharing. ICE utilizes Servicenow as a solution for ITSM, human resources, security, customer service, software development, facilities, field service, marketing, finance and acquisitions.

ICE plans to leverage the Servicenow platform to deploy workflow automation with an emphasis on enhanced user experience and unlock productivity for employees and the enterprise. The solutions will simplify the complexity of work on a single, enterprise cloud platform. ICE is open to the many third party products built on the Servicenow platform. In addition, ICE will continue to develop low code custom developed applications that deliver mission value. ICE is expanding their use of Servicenow to include the following capabilities: case tracking, approvals, workflows, notifications, data analytics, systems integration, and mobile capabilities. ServiceNow is designed to allow rapid application development with standards-based framework and tools.

  1. Hyper Automation Technologies/Platforms: RPA, UIPAth, Artificial Intelligence, Machine Learning

Description of Work: ICE utilizes UiPath and Power Automate for Robotic Process Automation (RPA) as the technology that allows anyone to configure computer software, or a “bot” to emulate and integrate the actions of a human interacting within digital systems to execute a business process.

ICE is using RPA robots for mimicking many human user actions. They log into applications, move files and folders, copy and paste data, fill in forms, extract structured and semi-structured data from documents, scrape browsers, and more.”

  1. Visualization Technologies/Platforms: Dashboards and reporting via microservices and Tableau, Qlik, PowerBI
  2. Collaborative Services Technologies/Platforms: Sharepoint, Information web content management (ICEgov), Intake, tech strategy and customer outreach

Anticipated Scope of IDIQ: The Scalable Ways to Initiate Flexible Tasks (SWIFT) acquisition effort will provide a creative delivery strategy designed to support the integration, customization, and development of ICE applications and systems on a variety of platforms. The goals for this contracting strategy will include accelerating service delivery, leveraging industry and government best practices, improving code quality, reducing administrative overhead, and enhancing customer service.

The contractors will assist ICE to build a Center of Excellence foundation, with an accelerated service delivery model that will enable the ability to rapidly build new development solutions or leverage third party services within the development environment to realize resource savings across the agency. The contractors will assist ICE and set the agency standard for rapid deployment of mission-driven solutions through the Platform development environment. ICE and the contractors will build the platform architecture and use application request process to accelerate the delivery of Minimum Viable Products (MVPs). ICE and the contractors will stand up the CI/CD pipeline and provide middleware to ensure accessibility and functionality to the infrastructure environment for mission users.

SWIFT will aim to incorporate lessons learned across government contracting, establishing a new procurement model that supports Agile development, aligning with the ICE Enterprise operating model. The contract will allow for the procurement of scalable Agile teams faster than conventional government contracting approaches. This contract model will enable ICE to move toward up-to-date architecture standards and delivery practices that include continuous integration and delivery, microservices, automated testing, and leveraging the cloud.”

“The scope of work for the Center or Excellence will be categorized by the following functional areas:

Description of work: ServiceNow is ICE’s primary service management software as a service and specializes in IT services management (ITSM), IT operations management (ITOM), and IT business management (ITBM). ServiceNow offerings are centered around what is referred to as a “service model” that enables self-service. ICE’s tasks, activities and processes occur as cloud services, overseen as part of a comprehensive managed workflow that supports real-time communication, collaboration and resource sharing. ICE utilizes Servicenow as a solution for ITSM, human resources, security, customer service, software development, facilities, field service, marketing, finance and acquisitions.

ICE plans to leverage the Servicenow platform to deploy workflow automation with an emphasis on enhanced user experience and unlock productivity for employees and the enterprise. The solutions will simplify the complexity of work on a single, enterprise cloud platform. ICE is open to the many third party products built on the Servicenow platform. In addition, ICE will continue to develop low code custom developed applications that deliver mission value. ICE is expanding their use of Servicenow to include the following capabilities: case tracking, approvals, workflows, notifications, data analytics, systems integration, and mobile capabilities. ServiceNow is designed to allow rapid application development with standards-based framework and tools.

All ICE Employees can access the ServiceNow Service Portal and submit IT Service Requests.”

“The ICE Cloud Collaborative Services suite, which the collaboration platforms/services; is a Microsoft Cloud offering that has been configured to use a number of key services and tight integration with all Microsoft Office products (both server and desktop) to allow ICE offices and users to collaborate, share information, manage documents, and enhance personal and office productivity in the furtherance of the organization’s mission. All ICE directorates, programs, headquarter and field offices access and utilize this platform to promote efficient information sharing and business process improvement. In addition to supporting collaborative functionality for the Agency, the platform is also designated as a General Support System which hosts a number of custom applications. These custom applications, which are managed by the OCIO Solutions Delivery Division (SDD), range in complexity and visibility from relatively simple, single office sites to extremely advanced, highly visible, mission critical sites. Collaborative Services leverages existing IT investments, acquisitions, and a common, dedicated infrastructure. The tool employs numerous technical and policy driven guidelines to protect Agency data and employee privacy information.”

The scope of the anticipated contract is to provide the ICE/OCIO with ALL necessary administration, supervision, service, operational and maintenance (O&M), development, and performance resources needed to support PaaS, Hyper automation, Visualization and Collaborative service, it’s associated development and test environments, custom applications, and ensure continued reliability and availability of these resources. The contractor will provide support for existing and prospective systems while the agency expands the operational model to include additional ICE programs and offices, evaluates the adoption of new and emerging technologies, as well as new software and alternative hosting options. Automation, continuous integration (CI), and continuous development (CD) are viewed by the Office of the Chief Information Officer (OCIO) as paramount to being able to successfully deliver value to our customers. Strong DevSecOps practices and procedures are crucial to fulfilling the required objectives.”

Read more here.

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