“Scope of Work – The Contractor shall provide Break-Fix and Operations & Maintenance (O&M) support for the SEVP External Training Application (SETA).
The Contractor shall implement support to include but are not limited to break-fixes, patching, defects and security related work of the current O&M system as outlined in the OCIO Systems Lifecycle Management (SLM) and Agile. All work will need to be approved by the Product Owner (PO) and the Contracting Officer Representative (COR). It is the Government’s intention to continually pursue improvements to processes and practices, which will result in meeting mission requirements at the lowest possible cost. The Contractor shall partner with the Government to pursue process improvements by evaluating existing processes and recommending improvements.
Regarding all support of this contract/order, the Contractor shall be aware that the Government and other contractors are engaged in similar and supporting work in support of SEVP, which will require close cooperation. Contractors are expected to form a cohesive team with all OCIO and SEVP team members to include the Government and other contractors by fostering transparency and information sharing for successful task execution.”
9.1 O&M Support
9.2 Project Management
9.3 Maintain Data / Software Administration
9.4 Identify Problem and Modification Process
9.5 Requirements Analysis Management
9.6 User Management
9.7 Maintain System / Software
9.8 Break-fixes and Security Management
9.9 Software Development Processes and Tools
“The period of performance for this requirement consists of one (1) twelve (12) month base period and four (4) twelve (12) month option periods.”