The DHS has issued an RFI for Headquarters Information Technology Services (HITS). Increasing mission demands and growth of the DHS is driving the need for IT services to be more robust, reliable and efficient. The current support service operations are centrally focused on users within the National Capital Region (NCR). DHS HQ users are now more widely dispersed causing a change to this support model to support users across the Continental United States (CONUS), and as well as possibly Outside Continental United States (OCONUS).
DHS’s current support model is a Government-Owned, Contractor-Operated (GOCO) environment of end-user devices and is seeking to transition to a Contractor-Owned, Contractor-Operated (COCO) environment that includes scheduled technology refresh and modernization of end-user equipment.
By transitioning to a new support model, DHS expects contractors to provide continuous innovation that reduces operating costs, improves security, increases customer service, and provides an improved end user experience. Also, it is expected that solutions may leverage such techniques as virtualization, thin client, mobile computing, and others. Specifically, DHS HQ is seeking information to transition from the current Deskside Support Services (DSS) BPA to a new HQ IT Services (HITS) contract. A managed service approach or “Seats Management” concept is being contemplated as a potential strategy.
Contractors are invited to provide recommendations on how to transition the current operational support environment to an innovative, self-testing, self-healing “As a Service Contractor-Owned, Contractor-Operated (COCO)” model that improves customer service, reduces costs, and enhances security. DHS is contemplating a 7-10 year period of performance.DHS Featured DHS XTRA