DHS RFI: Homeland Security Investigations Investigative Case Management

Notice ID ICEHSIICM-1082021


The United States Immigration and Customs Enforcement (ICE) is the largest investigative branch of the Department of Homeland Security (DHS). As part of ICE, Homeland Security Investigations (HSI) is a critical asset in accomplishing the ICE mission and is responsible for investigating a wide range of domestic and international activities arising from the illegal movement of people and goods into, within and out of the United States.

HSI is continuing the process of transforming its Information Technology (IT) investment approach and processes for acquiring and delivering enhanced investigative capabilities to its 9,500-person global workforce. To this end, the ICE adopted and adapted the ‘Treasury Enforcement Communications System (TECS) Modernization’ Program and has created an information technology solution that provides a broad set of mission focused functions as a replacement for the Customs and Border Protection (CBP)-managed legacy TECS system. This ‘ICE TECS Modernization’ system now provides the core toolset used by HSI agents worldwide to develop and document their criminal investigations. Investigative Case Management (ICM) is one part of the ICE TECS Modernization system…”


“The purpose of this RFI is to:

Identify vendors and their products and/or services that can provide a comprehensive, cloud-based Investigative Case Management System including software, project management, configuration, integration, and data management.

ICE will consider RFI responses to maintain or replace the current system using one of the following approaches:

  • Software for Service case management system customized to the needs of ICE;
  • Off-the-shelf case management system, customized to meet the needs of the ICE;
  • A highly configurable case management system, properly configured to the needs of ICE;
  • A custom-developed case management system;
  • A custom case management system developed with business process automation tools…”


The ICM portion of ICE TECS Modernization is to deliver ICM functionality. Currently, ICE employs commercial software, Palantir Technologies, Inc.’s Gotham Product, which has been customized specifically for HSI’s operational needs. In response to this RFI, participants are encouraged to propose alternate solutions which can meet the requirements. Current and future releases of any ICM used by ICE are required to have system maintenance and support services for the purpose of applying adaptive, perfective and corrective maintenance to the application as well as operating and maintaining the ICM infrastructure, and delivering customized enhancements, as necessary to respond to congressional mandates and other expanded or enhanced performance requirements. Support for other ICE TECS MOD components and functionality, such as External Interface and Digital Media Management, are outside the scope of this requirement.”

Read more here.


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