“At the heart of artificial intelligence (AI), robotic process automation (RPA), and other emerging technology implementation for the Department of Energy (DoE), National Science Foundation (NSF), and General Services Administration (GSA) is sharing innovation, considering change management, and understand the business problems at hand, experts from the organizations said today.
Speaking today during ACT-IAC’s Digital Transformation Summit 2021, CIO and Chief Data Officer at NSF Dorothy Aronson, Deputy CIO at DoE Pamela Isom, and GSA CIO Dave Shive all spoke about their agency’s successes with emerging technologies and what opportunities to expect in the future.
Isom said that utilizing automation for DoE was in part determining how to distribute energy more equitably and affordably. For example, geospatial AI helps determine which communities need the most help. It is not with hurdles, however, and Isom said it’s important to think about the change management aspect of building and acquiring new solutions…”
“Aronson mentioned during the panel that sharing innovations across the Federal government and discovering ways for equitable communication in a hybrid working environment will be essential for emerging technology. She also shared Isom’s prediction of data science playing a future role in emerging technologies.
‘I agree completely with data science being a critical component of future IT,’ said Aronson. ‘I would like to see IT become more invisible and that the outcomes – just like RPA and data analytics – go into the hands of the customers with business knowledge so that we don’t have to do as much knowledge transfer between the customer with the problem and solution, because we can lose a lot in the translation.’
For GSA, Shive said that the agency seeks to ‘zero down’ on what’s most important when overcoming emerging technology implementation hurdles and not to go about ‘reinventing the wheel.’…” Read the full article here.
Source: Fed Officials Discuss Obstacles of Implementing Emerging Technologies – By Jordan Smith, March 17, 2021. MeriTalk.