Solicitation: 140R8120R0005
“The Bureau of Reclamation is transitioning its Information Management and Technology (IMT) Support model from a decentralized “Regionally segregated” model to an Enterprise Service Tower model where Tier 3 service will be performed by the Enterprise and Tier 1 and 2 services will be performed by the Regions. As part of the implementation of the Enterprise model Reclamation is establishing an innovative, proactive environment to leverage continuous improvements and standardize Information Technology (IT) service delivery Bureau-wide. In support of this Reclamation has established an IT Service Management (ITSM) approach, using the IT Infrastructure Library (ITIL) Framework in support of this Enterprise model.”
“The objective of this Indefinite-Delivery Indefinite-Quantity (IDIQ) contract is to acquire Contractor services for a range of IT requirements in the areas of software, hardware, systems and support services.
“The objective of this Indefinite-Delivery Indefinite-Quantity (IDIQ) contract is to acquire Contractor services for a range of IT requirements in the areas of software, hardware, systems and support services.
3.1 The objective of this Indefinite-Delivery Indefinite-Quantity (IDIQ) contract is to acquire Contractor services for a range of IT requirements in the areas of software, hardware, systems and support services.
3.2 Provide support services regardless of the selected engineering lifecycle path, methodology or approach for development and delivery of program capabilities. Reclamation development paths may include Waterfall, Iterative, Commercial-Off-the-Shelf (COTS), Mobile Apps, Managed Services or other Reclamation approved paths.
3.3 All IT support and services shall meet Reclamation and Department of the Interior guidance, instructions, regulations, policies and technical requirements as identified herein and supplemented at the Task Order level, if applicable.
3.4 The scope of work for this requirement is set forth as a collection of task areas necessary for successful project planning, management and execution. The task areas are:
3.4.1 Project Management Support
3.4.2 Enterprise Life Cycle (ELC) Support
3.4.3 Business Analysis Support
3.4.4 Change and Release Management Support
3.4.5 Helpdesk End-User Support
3.4.6 Database Administration
3.4.7 Network Administration
3.4.8 Data Center Management
3.4.9 SharePoint Development and Administration
3.4.10 System Administration
3.4.11 Engineering and Architecture Support
3.4.12 Enterprise Testing Support
3.4.13 Applications Development and Support”
The Period of Performance is anticipated to be 10/01/2020 to 09/30/2025 and is classified as a Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside.
Tagged: Bureau of Reclamation, Department of Interior (DOI), XTRA
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