Notice ID: DJA-21-AOSI-PR-0315
“The purpose of this requirement is to obtain a secure, web-based, solution that allows citizens to send anonymous TIPS directly to ATF, the JSOC, and all of ATF’s 25 Field Divisions via email, text messages and customized-interactive applications, using mobile devices, with various operating systems (i.e. Android and iOS). The solution shall be device agnostic.”
“Contractor shall provide:
- all technology necessary for complete command, control and coordination of the solution.
- support and technical expertise for its information-technology (IT) solution.
- an instructor, who is a Subject Matter Expert (SME) of the Tip solution and a Computer and Application Specialist/Technician/Administrator, to provide six- (6-) training sessions, two (2) during the base year and one (1) during each option year (8-hours maximum per session). Said training should be for JSOC administrators and end-users, to include online manuals, compact discs (CDs) and hands-on (in-person/virtual) instruction…
- assistance with marketing and promotion of the tip solution to the public (i.e., work with ATF’s Public & Governmental Affairs Division annually to provide solutions on ‘how to launch the solution to the public’ via the media and social media (Facebook/Twitter/Instagram, etc.).
- revisions, upgrades, support and maintenance to the system throughout the term of the contract/task order (TO).
- software warranty and support for the tip-management database, where all tips are stored for the term of the contract/TO, to include 24-hours/day (7 days/week, 365 days/year) support to ATF (not the public) for the product for the term of the contract/TO.
- 24/7/365-telephone support for ATF for the term of the contract/TO.
- patch management for the term of the contact/TO.
- unlimited storage of the unlimited tips with 24/7/365 accessibility (monthly number of tips unknown).
- an onsite/virtual briefing for JSOC-Command staff.
- 26-multiple accounts.
- system modifications upon ATF’s request, at no-additional cost to the Government as long as such is within scope and could have been reasonably anticipated in this environment.
- details on whether and how it will maintain, use, or share personally-identifiable information (PII) that becomes available through the use of the 3rd-party’s website and/or application.
- timely resolutions…”