DOL awards follow-on contract for Hosting and Maintenance of Appeals Management System (AMS) to MicroPact

Solicitation: LSJ-DOL-20-0004

Contract: GS-35F-0240P

Task/Delivery Order: 1605C1-20-F-00009

“This Limited Source Justification and Approval authorizes and approves the issuance of an order to MicroPact Federal LLC (MicroPact) 12901 Worldgate Drive, Suite 800, Herndon, VA 20170 to procure technical enhancement and maintenance support services of the DOL Appeals Management System (AMS). This order will be procured via Micropact Federal’s GSA schedule GS-35F-0240P.”

“DOL AMS is the name of a consolidated, secure, cloud-based, case management system that the Adjudicatory Boards (Administrative Review Board [ARB], Benefits Review Board [BRB] and the Employees’ Compensation Appeals Board [ECAB]) hereafter collectively referred to as the Boards) currently use for array of case management and reporting services. Approval of this award, needed by NLT 02 August 2019, will maintain continuity of critical operations while a long-term, enterprise-wide solution is being developed and implemented.”

“This work is a logical follow-on to an original order placed under a Federal Supply Schedule which was placed in accordance with the applicable Federal Supply Schedule ordering procedures, FAR 8.405-6(a)(1)(B). Only one source is fully capable of responding due to the unique or specialized nature of the work. The Entellitrak platform is intellectual property of MicroPact and it is proprietary and as such will not be shared, or otherwise made available to another vendor, making MicroPact a unique supplier for Entellitrak software and the system development, hosting and maintenance services that AMS requires. MicroPact also provides unique and secure application hosting services in its entirety for the Boards. There are no other items or products available for purchase that would serve the same purpose or function nor are there any authorized resellers that offer Entellitrak maintenance and related services.

The Board staff require assistance to perform basic business processes. Further, MicroPact is the only supplier that can fully support the current licenses and custom code the Boards own and the only party that can integrate future product updates, hosting and maintenance services with the existing custom AMS application. MicroPact is instrumental in providing a secure and dedicated hosting in a Federal Risk and Authorization Management Program (FedRAMP) compliant cloud platform that meets DOL and as well as Federal Information Security Management Act (FISMA) guidelines. No other source is known to have the specific expertise required to maintain the AMS application without increasing the risk of a technical failure of the AMS application and associated disruption in DOL operations.”

“Due to the critical nature and significance of this requirement, a lapse in services would have an extremely negative impact on accomplishment of the Boards’ mission both with regard to case production as well as with cost efficiencies. Without MicroPact support, Boards would have to resort to manual paper processing of all incoming case filings and tracking of associated data which is not a viable option. A break in service for this critical requirement is not an option; therefore, at this time there is no other alternative besides awarding to the incumbent contractor for a one (1) 12-month base period, two (2) 1-year option periods, and one (1) 6-month option period.”

Read more here.

MicroPact was recently named to the updated list of NXT UP firms poised to make big waves in the Federal sector in 2020 and for years to come.

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