“IRS Commissioner Charles Rettig said the agency will use some of a $305 million funding request in the Biden administration’s fiscal year 2022 budget proposal to continue a multi-year IT modernization plan with the goal of improving services for taxpayers nationwide, including those in underserved communities…”
“The $305 million included in the proposal reflects a 35% increase from FY2021 enacted levels, as part of an apparent government-wide effort to increase IT modernization spending and enhance cyber posture. In his prepared testimony, Rettig said the IT modernization increase totaled $78.1 million and allows the tax agency to push ahead with multiple tech refreshes, including modernizing the Enterprise Case Management System.
‘The highest category in the discretionary budget is for services and modernization,’ Rettig said. ‘Those two go to helping underserved communities. They go to answering the phones, to getting chatbots and to having it be an experience like people would have in dealing with the private sector.’…”
“With the additional investments, Rettig said the IRS can continue to improve its IT systems while getting ahead of the ransomware and cyberattacks seen across the public and private sector in recent months. The commissioner also called for ‘congressional authority’ and ‘additional tools’ to address crimes involving cryptocurrency.
On the workforce front, the commissioner said he expected the IRS to continue operating in a ‘virtual environment somewhat indefinitely,’ while expressing his concerns with remote training and onboarding for new employees…” Read the full article here.
Source: IRS chief presses case for boost in IT, cyber funding – By Chris Riotta, June 8, 2021. FCW.