Federal CIO: Improving user experience will require Apollo Program-like approach to innovation

“Speaking Monday at the ACT-IAC 2021 Imagine Nation conference in Hershey, Penn., the federal CIO [Clare Martorana] cited the Kennedy administration’s approach to the Apollo Program and noted that federal IT leaders would benefit from adopting a similar bias to action and ambitious approach to solving large technology problems.

During the 11-year Apollo Program, NASA’s fast-fail approach to innovation resulted in technological advances that subsequently were used in the development of fire retardant suits for firefighters, solar panels and chlorine-free swimming pools…”

“In particular Martorana said that agencies must work to overcome communication silos between centers of excellence and adopt a relentless focus on simplicity of user interface. The technology exists today to provide citizens with a seamless experience, according to the federal CIO…” Read the full article here.

Source: Clare Martorana says improving user experience will require Apollo Program-like approach to innovation – By John Hewitt Jones, November 8, 2021. FedScoop.


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