“Digital workforces can improve financial management and federal agencies’ customer service. But it’s uncertain exactly how.”
“Within the Treasury Department, the Bureau of the Fiscal Service’s Office of Financial Innovation and Transformation (FIT) has launched two pilots in response to this question: one on distributed ledger technology, or blockchain, and another on artificial intelligence. As Adam Goldberg, FIT’s executive architect, told Federal News Network’s Jason Miller, he thinks there needs to be an agency that is ‘thinking about the future.’”
“’Where we sit within the government at Treasury, there’s many opportunities to really explore how an agency interacts with us, and how that might change how citizens interact with us, and how that may change and how any other entity like a bank is also interacting with Treasury,’ Goldberg said on Federal Monthly Insights — Intelligent Automation.”
“When it comes to using blockchain, Goldberg said that about half the time FIT has pursued the application proactively. Half the time it’s responding to possible uses which present themselves…”
“Goldberg said FIT likes to consider itself a catalyst for other agencies to take up these sorts of projects, whether with blockchain, AI or robotics. Jennifer Hill, FIT’s Management and Program Analyst, described the AI pilot as more of a project to both improve and automate customer experience. She said FIT is trying to keep pace with the private sector and modernize the interaction people have with Treasury…” Read the full article here.
Source: Bureau of Fiscal Service sees potential for blockchain, AI in new pilot programs – By Amelia Brust, February 11, 2020. Federal News Network.