Federal News Network: IRS sends Congress $4B ‘aspirational vision’ to overhaul taxpayer services

“The IRS, in addition to sending millions of pandemic stimulus payments and preparing for the start of the tax filing season, has spent much of the new year gearing up for its most significant reorganization in recent years.

That shakeup doesn’t have anything to do with the start of the Biden administration — at least not yet. Rather, the IRS has laid the groundwork to implement the 2019 Taxpayer First Act.

The IRS, in compliance with the law, recently sent Congress an in-depth report outlining strategies to overhaul the way it approaches taxpayer experience and employee training. The IRS is also naming a chief customer experience officer and has submitted an agency reorganization plan.

A six-year IT modernization plan that began in 2019 underpins much of the agency’s success in meeting the goals of the Taxpayer First Act.

Success, however, won’t come cheap. The IRS, in its report to Congress, estimates it will need $4 billion in multi-year funding over the next five years to meet the goals of the legislation and its IT modernization plan.

‘This is an aspirational vision that builds on work that is already underway and provides an investment framework for evaluating IRS funding levels in future years,’ the IRS wrote. ‘However, without the commitment of significant multi-year funding, the IRS cannot make the taxpayer improvements necessary to maintain trust and confidence in the federal government and its tax collection system.’…” Read the full article here.

Source: IRS sends Congress $4B ‘aspirational vision’ to overhaul taxpayer services – By Jory Heckman, January 21, 2021. Federal News Network.

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