“Agencies have seen recent IT investments pay dividends during the coronavirus, putting them in a better position than the rest of the government to maximize telework, keeping up with the demand for public-facing services to ensure continuity of operations.”
“But as the pandemic increases the volume of work for federal employees to address, agencies fielding robotic process automation, machine learning and artificial intelligence tools find themselves in a better position to keep business running as usual.”
“The Patent and Trademark Office has maintained a flexible telework policy for years, and has kept most of its workforce running during the pandemic.”
“But so far in the agency’s RPA process, Rajeev Dolas, the acting director of USPTO’s Office of Organizational Policy and Governance, said the “low-hanging fruit” for automation at…” Read the full article here.
Source: USPTO looks to move RPA bots from employees’ laptops to ‘centralized’ platform – By Jory Heckman, June 12, 2020. Federal News Network.