“The President’s Mangement Agenda tasks agencies with improving the way they offer services to the public, and next year, the White House will recognize federal employees who excel at meeting that goal.”
“At the Agriculture Department, Secretary Sonny Perdue has made improving customer service an all-hands-on-deck priority, as he did while governor of Georgia.”
“Joe Doyle, the director of the Office of Customer Experience at USDA, and the former head of Georgia’s Office of Consumer Protection under Perdue’s tenure, said he expects the agency can make its services “faster, friendlier and easier” without asking for additional funding from Congress, or without much help from the private sector.”
“Responding to the Trump administration’s push to improve service, the USDA has tasked its agency heads to appoint “customer experience champions,” whose full-time job is dedicated to improving service. All told, the USDA has appointed 40 customer service champions…”
“While the demand for digital services in government is growing, CMS continues to field millions of calls a year. Brandt said HealthCare.gov receives nearly 3 billion visits annually, while its call center handles about 24 million calls a year…” Read the full article here.
Source: USDA aims to become ‘faster, friendlier and easier,’ without more funding – By Jory Heckman, July 13, 2018. Federal News Radio.