FedScoop: GSA leads rise in automation projects governmentwide

“The General Services Administration has saved about 50,000 labor hours in 2021 alone by automating work.

On top of that, a dozen machine learning and artificial intelligence projects are in the pilot or developmental phase, while four more are fully operational, according to an agency spokesperson…”

“One such project is the Solicitation Review, which uses supervised ML to predict whether federal IT solicitations posted to beta.SAM.gov are compliant with Section 508 of the Rehabilitation Act, which lays out IT accessibility requirements. The tool helps GSA employees more efficiently review solicitations and reduces the risk of noncompliance.

A second automation project is a virtual assistant that provides employees with IT self-help capabilities.

GSA doesn’t rely on one procurement method for AI services, instead using a number of contracts to encourage competition and equity among small and disadvantaged businesses. Such contracts are made available to other agencies as well.

Automation spans a number of technologies including ML, natural language processing, chatbots and RPA — the last of which is often the lowest-hanging fruit for agencies. The State Department, Social Security Program, U.S. Patent and Trademark Office, Department of Labor, Army, Air Force, and Navy are among the agencies that have RPA programs…” Read the full article here.

Source: GSA leads rise in automation projects governmentwide – By Dave Nyczepir, May 11, 2021. FedScoop.


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