FedScoop: USPS’s Informed Delivery transforming mail experience for Americans

“Thanks to the U.S. Postal Service’s adoption of modern technologies like cloud, predictive analytics and artificial intelligence, Americans can now get a digital preview of their household’s incoming mail before it’s delivered.”

“The program is leading to a growing level of digital engagement with U.S. consumers and mailers and helping to generate new revenue streams for USPS. Called Informed Delivery, the USPS program delivered 12 billion digital images to 24 million consumers in 2019 with a growth rate of more than 200,000 customers a week. Along with that, Informed Visibility also offers ‘a wealth of real-time information to our customers and employees about the movement of mail through our network,’ according to the Postal Service’s annual report…

“Particularly important to the program is a cloud environment that USPS will use to process incoming image files and generate millions of daily digest emails. This environment can be easily scaled depending on the volume of images in a given day, said Pritha Mehra, USPS’s vice president of IT.”

“Informed Delivery is going through a new set of pilots using containerization and serverless technologies to compare the performance and costs of the various cloud deployment options, Mehra said…”

“And to improve customer satisfaction even more, USPS is enlisting artificial intelligence, analytics and customer relationship management tools to predict package delivery events and why people are reaching out to its call centers…” Read the full article here.

Source: USPS’s Informed Delivery transforming mail experience for Americans – By Wyatt Kash, July 21, 2020. FedScoop.


This topic contains 1 reply, has 2 voices, and was last updated by  Ed Hicks 7 months, 2 weeks ago.

  • Author
  • #103130

    Replies viewable by members only

  • #103201
     Ed Hicks
    • Civilian Accounts Manager
    • ForeScout Technologies

    Replies viewable by members only


You must be logged in to reply to this topic.


Questions?. Send us an email and we'll get back to you, asap.


©2021 G2Xchange all rights reserved | Community and Member Guidelines | Privacy Policy | About G2Xchange FedCiv

Opportunities. Starting Points.

About our Data

The Vault is a listing of expiring contracts, task orders, etc. within a certain set of parameters, to include:

  • Have an initial total estimated contract value of $10 million or above
  • Federal Civilian Only – DHS, Transportation, Justice, Labor, Interior, Commerce, Energy, State, and Treasury Actions
  • NAICS codes include: 511210, 518210, 519130, 519190, 541511,
    541513, 541519, 541611, 541618,
    541690, 541720, 541990
  • Were modified within the last 12 calendar months
  • The data represented is based on information provided by the government

Who has access? Please note that ALL G2Xchange FedCiv Members will receive access to all basic and much of the advanced data. G2Xchange FedCiv Corporate Members will receive access to ALL Vault content (basic and advanced).

Feedback/Suggestions? Contact us at Vault@G2Xchange.com and let us know what you think. 

G2Xchange FedCiv

Log in with your credentials for G2Xchange FedCiv

Forgot your details?