“The Department of Homeland Security’s Privacy Office is looking for an enterprisewide cloud-based workflow solution to help its DHS process Freedom of Information Act requests and improve data reliability and consistency.”
“According to a July 31 solicitation, DHS receives more FOIA requests than any federal agency — approximately 385,000 FOIA, privacy and other requests — almost 40% of all requests within the federal government, with the scope of each search ranging from one page to one terabyte of records. While DHS was able to substantially increased the number of requests processed over the last 10 years, however, it has not been able to keep pace with the growth in demand, according to its March 2020 Backlog Reduction Plan: 2020 – 2023.”
“Given the volume and complexity of the matters that are handled, the Privacy Office is looking for an e-discovery and FOIA software-as-a-service workflow solution.”
“The configurable service must provide end-to-end FOIA case processing, tracking and support for at least 500 simultaneous users with the capability to increase beyond 2,000 users. The easy-to-use interface must allow users to identify and remove duplicate data, search and track documents and ensure metadata is tagged throughout the FOIA processing lifecycle. It must be hosted in a cloud authorized by the Federal Risk and Authorization Management Program…” Read the full article here.
Source: DHS, DISA look to clouds for FOIA management – August 4, 2020. GCN.