GovernmentCIO: RPA is Streamlining DOL’s Business Processes, Creating New Efficiencies

“The Department of Labor is developing robotic process automation bots to advance business processes and expedite operations, the department’s chief of Emerging Technology, Krista Kinnard, said at GovernmentCIO Media & Research’s AI Gov Series: Future of RPA virtual event.

‘In the ecosystem of government, you’re seeing people integrate automation and RPA to realize a lot of value in the way they deliver on their mission,’ Kinnard said.

The DOL began its RPA journey nearly a year and a half ago, when the department developed bots for the procurement space to test how this technology would operate in the DOL ecosystem. Since then, DOL found that bots can effectively deliver on the department’s mission, and DOL began expanding bot development across the entire enterprise…”

“In addition to building out the technical infrastructure to guide bot development, DOL is also establishing a governance structure and business level management for its RPA environment.

‘We’re not building bots for the sake of building bots,’ Kinnard said. ‘We’re building bots to provide value to the employees and workers at DOL so that they can deliver on their missions. We want to make sure we’re providing that value.’…”

“’Taking a human-centered design approach to make sure we are creating things that build value is critical,’ Kinnard said. ‘You have to have someone that’s willing to be an ambassador for your RPA program because you’re not going to get to that human-centered design without it.’…” Read the full article here.

Source: RPA is Streamlining DOL’s Business Processes, Creating New Efficiencies – By Sarah Sybert, June 9, 2021. GovernmentCIO.

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