GSA Blog: GSA’s New & Improved Vendor Support Center Provides a Searchable, One-Stop-Shop for Contractors

“GSA recently launched a newly updated Vendor Support Center (VSC), a one-stop-shop for key resources for prospective and current Multiple Award Schedule (MAS) contractors. This will improve the overall experience for contractors and supports the third priority of the President’s Management Agenda by making key information about doing business with GSA easier to find and understand.

‘Our goals for this website overhaul were three-fold. One, we wanted to modernize the bedrock technology and make security enhancements, which aligns the new VSC with other websites we’ve updated like GSA Advantage!. Second, we prioritized improving the user experience. And third, we needed to make business process improvements so the website is easier to maintain,’ said eBuy’s Senior Program Analyst Rich Carlson…”

“The VSC is now searchable and content is now much easier to find. Even more, the search function is dynamic, which means that typing a word or phrase into the search box brings up all content on the site featuring that word or phrase. The search results are organized by navigation section so users know where it lives for future use.

The VSC redesign also makes it easier to get help right from the home page. Users can now easily find help desk information, plus three types of locators for their individual Procurement Contracting Officer (PCO), Administrative Contracting Officer (ACO), and Industrial Operations Analyst (IOA)…” Read the full article here.

Source: GSA’s New & Improved Vendor Support Center Provides a Searchable, One-Stop-Shop for Contractors – By Steve Sizemore, January 12, 2022. GSA.

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