“The administration’s Centers of Excellence (CoE) initiative has ‘pivoted’ from applying all its areas of expertise to agency problems to only the most relevant ones, according to the acting executive director.”
“Harry Lee said the General Services Administration‘s program initially engaged all its CoEs at once when working with early partners like the U.S. Department of Agriculture, Department of Housing and Urban Development, and Office of Personnel Management. So far, GSA has announced nine CoE engagements with agency partners.”
“For instance, the Contact Center CoE established with USDA to improve customer interaction simultaneously leveraged the Data and Analytics and Cloud Adoption CoEs, as well as human-centered design. The program also has CoEs in artificial intelligence, customer experience and infrastructure optimization — a grand total of six centers to support agency modernization needs.”
“‘Let’s look at the ones that are most critical to helping the agency fulfill their mission, and let’s focus on that,’ Lee said during a FedInsider webinar Tuesday…” Read the full article here.
Source: GSA improving how it applies Centers of Excellence to agency problems – By Dave Nyczepir, August 12, 2020. FedScoop.