GSA Sources Sought: Call Center and Facilities Operations Support for GSA Region 10

Solicitation: 47PL0220Q0007

“The General Services Administration (GSA) seeks a Provider/Offeror to:

Provide “Call Center and Facilities Operations Support for GSA Region 10 locations in Washington, Alaska, Idaho, and Oregon”.

Location 1: Physical worksite to be identified by the contractor. Personnel under this contract will not be required to physically report to a federal facility.

The project includes, but is not limited to, providing all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform GSA Call Center services.

This support also includes, but is not limited to, dispatch services: receive facility operations, maintenance, and custodial service requests by various electronic means (such as telephone, fax, internet and/or email) and create, monitor, update and close-out work requests, including any action(s) taken by various service personnel.

Receive electronic automated calls, emails, and text messages from Building Monitoring and Control (BMC) System computers.

Use Government provided electronic web-based tool for creating, updating and reporting on active and historical work requests.

Data input using GSA National Computerized Maintenance Management System.

  • Create “People” records.
  • Create work orders.
  • Track work order communication (Log Tab).
  • Closeout work orders.
  • Create monthly call center performance reports.
  • Contractor shall support the Customer Satisfaction Surveys by input of tenant information.
  • Support Customer Satisfaction Surveys

Contractor to provide electronic web-based tool for maintaining call out procedures and building contact list. Migrate Historical Data to New Systems (if applicable).”

Read more here.


This topic contains 0 replies, has 1 voice, and was last updated by  Jackie Gilbert 1 week, 3 days ago.

  • Author
  • #86475

    Replies viewable by members only

You must be logged in to reply to this topic.


Questions?. Send us an email and we'll get back to you, asap.


©2020 G2Xchange all rights reserved | Community and Member Guidelines | Privacy Policy | About G2Xchange ETC

Opportunities. Starting Points.

About our Data

The Vault is a listing of expiring contracts, task orders, etc. within a certain set of parameters, to include:

  • Have an initial total estimated contract value of $10 million or above
  • Federal Civilian Only – DHS, Transportation, Justice, Labor, Interior, Commerce, Energy, State, and Treasury Actions
  • NAICS codes include: 511210, 518210, 519130, 519190, 541511,
    541513, 541519, 541611, 541618,
    541690, 541720, 541990
  • Were modified within the last 12 calendar months
  • The data represented is based on information provided by the government

Who has access? Please note that ALL G2Xchange ETC Members will receive access to all basic and much of the advanced data. G2Xchange ETC Corporate Members will receive access to ALL Vault content (basic and advanced).

Feedback/Suggestions? Contact us at and let us know what you think. 

Log in with your credentials

Forgot your details?