GSA TTS awards $79M HUD Phase II Contact Center contract to Leidos

G2X TAKE: Leidos, a Fortune 500® information technology, engineering, and science solutions and services leader and Federal powerhouse, recently beat out six other bidders to be awarded a 5-year contract to support the General Services Administration’s Technology Transformation Service. Work will be to support the Housing and Urban Development Department Phase II Contact Center requirement. The contract was competed and awarded using GSA IT-70.

Take Bytes

  • Early this year HUD issued its first awards for IT modernization Centers of Excellence on the heels of releasing several RFQs ushering HUD into phase 2 of its IT modernization initiative. GSA selected HUD as its second agency partner for the COE program in 2018. During Phase I, HUD and GSA focused on discovery and assessment of HUD’s IT modernization needs. With Phase II, HUD and GSA will look to begin building around those needs.
  • This past Spring HUD awarded Leidos a Single Family Housing Program Resource Call Center bridge contract noting: “In FY 19 GSA initiated a competitive contractual requirement using GSA’s Center of Excellence (CoE) Initiative to procure a developmental single front-door contact center, called HUD Central. HUD Central will be an omnichannel, outsourced, HUD-wide front-door contact center and Knowledge Management (KM) solution that will improve mission delivery, drive cost savings, and replace the Federal Housing Administration (FHA) Resource Center and four other contact centers within HUD. The sole-source bridge contract was needed to ensure there was no break in service and a smooth transition between FHA Resource Center and HUD Central.” More here.
  • In addition, Leidos brings direct experience supporting HUD on a number of efforts ranging from providing support for the Debt Collections and Assets Management System to providing Systems Integration/End User Services, and eDiscovery Management Support Services. 
  • Leidos was recently named one of the NXT UP firms poised to make big waves in the Federal sector in 2020 and for years to come.
0
Tags:

This topic contains 0 replies, has 1 voice, and was last updated by  Heather Seftel-Kirk 4 days, 15 hours ago.

You must be logged in to reply to this topic.

CONTACT US

Questions?. Send us an email and we'll get back to you, asap.

Sending

©2020 G2Xchange all rights reserved | Community and Member Guidelines | Privacy Policy | About G2Xchange FedCiv

Opportunities. Starting Points.

About our Data

The Vault is a listing of expiring contracts, task orders, etc. within a certain set of parameters, to include:

  • Have an initial total estimated contract value of $10 million or above
  • Federal Civilian Only – DHS, Transportation, Justice, Labor, Interior, Commerce, Energy, State, and Treasury Actions
  • NAICS codes include: 511210, 518210, 519130, 519190, 541511,
    541512, 
    541513, 541519, 541611, 541618,
    541690, 541720, 541990
  • Were modified within the last 12 calendar months
  • The data represented is based on information provided by the government

Who has access? Please note that ALL G2Xchange FedCiv Members will receive access to all basic and much of the advanced data. G2Xchange FedCiv Corporate Members will receive access to ALL Vault content (basic and advanced).

Feedback/Suggestions? Contact us at Vault@G2Xchange.com and let us know what you think. 

G2Xchange FedCiv

Log in with your credentials for G2Xchange FedCiv

Forgot your details?