HUD Sources Sought: REO Case Management Support Services

Notice ID: 86615621R000CL

“The U.S. Department of Housing and Urban Development (HUD), Office of Single Family Asset Management (SFAM) requires a Business Service Provider (BSP) to support case management via SaaS (Software as a Service). The services provided will assist with the analysis, management and operational procedures associated with the Single Family Disposition Process (SFDP). These services include providing a web-based online subscription with the ability to have SFAM specific workflow processes. The case management support provided will serve as the primary process for HUD staff and its business partners to send, receive, distribute, analyze, maintain, and manage information relative to the following HUD specific case management and workflow tracking processes:

  • Pre-conveyance compliance,
  • Post-conveyance property management,
  • Disposition strategies,
  • Retail REO,
  • Contractor monitoring,
  • Report capabilities, and
  • Help Desk services.

The case management process shall allow for immediate (real-time) availability to complete a variety of portfolio management functions and shall also include interfacing with all HUD approved internal application systems.”

“The Contractor shall provide case management support services which includes providing a web-based online subscription for portfolio/case management.  This service shall be the SFAM system of record for the activities and functions associated with the case management processes. Activities and functions include the following: Pre-conveyance compliance; post-conveyance property management, disposition strategies, retail REO sales, contractor monitoring; report capabilities, and help-desk services.”

“The period of performance is one 12-month base period and four 12-month option periods.”

Read more here.

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