The IRS’ advisory board recommends the agency partner with private-sector tax practitioners and tax software vendors to revamp its customer experience strategy. The federal advisory council said a new strategy should focus on getting the IRS to embrace agile development and allow private-sector partners to help improve the taxpayer experience. The agency developed its last customer experience…” Read the full post here.
Source: VA concerned about allegations against prominent federal labor leader – By Eric White, November 22, 2019. Federal News Network.