IRS Digitalization executive on RPA improving Federal workforce efficiency

“The implementation of RPA capacities across government agencies are helping the federal workforce better manage repetitive tasks and improving the delivery of public services.

Speaking at the GovernmentCIO Media & Research Future of RPA virtual summit, representatives from the IRS, Veterans Affairs, and Defense Department discussed how process automation has helped their organizations process large quantities of data input in ways that have bolstered government modernization…”

“The implementation of RPA across larger agencies has already paid dividends in terms of workplace efficiency, as well as quality of life for employees who are no longer saddled with manually completing repetitive tasks.

‘When I was the deputy chief procurement officer, we started looking at the number of times workers were doing manual repetitive tasks, some of which were publicly available sets of information,’ said Harrison Smith, Co-Director at the IRS Enterprise Digitalization and Case Management Office. ‘And it got to the point where the sheer amount of time we used to perform a task could obviously be shifted from low-value work to high-value work. It’s just empirically a fact that as you do something over and over again, you become less productive doing it.’…” Read the full article here.

Source: RPA Improving Federal Workforce Efficiency – By Adam Patterson, June 10, 2021. GovernmentCIO.


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