IRS Enterprise Digitalization Office adds IRS and DHS CX and Outreach SME

G2X TAKE: Mitchell Winans, a rising leader who led customer experience and strategic planning and served as an advisor to senior executives within the IRS Procurement organization, has been tapped as a Senior Advisor for Enterprise Digitalization. 

This news comes just weeks after the Internal Revenue Service announced that it stood up a new Enterprise Digitalization and Case Management Office focused on improving business processes and modernizing systems. 

Prior roles include: 

  • Head of Customer Experience and Strategic Planning – Internal Revenue Service 
  • Industry Liaison – First Responder Network Authority 
  • Strategic Communications Liaison – U.S. Department of Homeland Security

Related Item 

IRS taps Harrison Smith and Justin Abold-LaBreche to lead new Enterprise Digitalization and Case Management Office (July 22, 2020) 

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