IRS selects Pega to modernize operations, increase efficiency with new Enterprise Case Management system

Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced the Internal Revenue Service (IRS) has selected Pega to help modernize agency-wide operations. The IRS will use Pega Government Platform™ and Pega Customer Service™ for a new Enterprise Case Management (ECM) system to speed case resolution and reduce costs.”

“The IRS, which processes hundreds of millions of U.S. tax returns and other forms, recently embarked on a large scale, agency-wide modernization project Part of this project includes the implementation of an enterprise-wide case management system to unify existing technologies into a single platform for the benefit of taxpayers, employees, and the organization. This ECM system will run on low-code, intelligent solutions from Pega to support agency-wide operations, as well as enable the IRS to quickly address immediate and future organizational needs.”

“Pega was selected for its ability to provide secure, end-to-end, integrated case management to improve operational efficiency, streamline costs, and enhance taxpayer services in a highly configurable and flexible environment. The ECM solution will help authorized IRS employees to see the entire range of issues and communications associated with…” Read the full press release here.

Source: IRS Selects Pega To Streamline Operations and Increase Efficiency Across Agency – July 7, 2020. PR Newswire.

A leader in cloud software for customer engagement and operational excellence, Pega was recently named to the updated list of the NXT UP firms poised to make big waves in the Federal sector in 2020 and for years to come.


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