“In its September 2020 President’s Management Agenda (PMA) update, the Department of Labor (DOL) described several key leadership changes on its enterprise-wide shared services initiative.”
“As a part of DOL’s transition of its human resources, IT, procurement, and personnel security services to a shared services model, the department changed leadership of several efforts to new offices. The Office of Labor-Management Standards and Office of Secretary for Administration and Management’s IT functions were transitioned to the Office of the CIO. As a part of its IT services transition, DOL is also meeting its discovery and analysis transition phases on its shared services planning timeline.”
“Through its IT transition, the department aims to meet 99 percent of scheduled network availability goals, resolve 95 percent of tickets affecting one user in less than eight hours, and achieve a 95 percent enterprise service desk customer satisfaction index score…” Read the full article here.
Source: Labor Department Completing Leadership Transitions on Shared Services PMA Goals – By Katie Malone, September 22, 2020. MeriTalk.