Medallia recruits GSA CX Research and Strategy Lead as Senior CX Strategist

Lora Allen, a customer experience professional with 15+ years of leadership, innovation, and transformation in government, has taken on a new challenge as Senior CX Strategist at Medallia.

In this new role, Lora is responsible for helping government agencies to develop and activate best-in-class customer experience programs and strategies, and improving the citizen experience across all channels through which they engage.

Prior roles include:

  • Customer Experience Research and Strategy Lead, Federal Acquisition Service – GSA
  • Customer Experience Program Manager – Federal Acquisition Service – GSA
  • Program Analyst – Department of Homeland Security

Related Item

Press Release: GSA awards Text Analysis and Natural Language Processing contract to Medallia and DLT Solutions (February 8, 2021)


This topic contains 0 replies, has 1 voice, and was last updated by  Jackie Gilbert 4 months, 1 week ago.

  • Author
  • #126945

    Replies viewable by members only


You must be logged in to reply to this topic.


Questions?. Send us an email and we'll get back to you, asap.


©2021 MileMarker10, LLC all rights reserved | Community and Member Guidelines | Privacy Policy | About G2Xchange FedCiv

Opportunities. Starting Points.

About our Data

The Vault is a listing of expiring contracts, task orders, etc. within a certain set of parameters, to include:

  • Have an initial total estimated contract value of $10 million or above
  • Federal Civilian Only – DHS, Transportation, Justice, Labor, Interior, Commerce, Energy, State, and Treasury Actions
  • NAICS codes include: 511210, 518210, 519130, 519190, 541511,
    541513, 541519, 541611, 541618,
    541690, 541720, 541990
  • Were modified within the last 12 calendar months
  • The data represented is based on information provided by the government

Who has access? Please note that ALL G2Xchange FedCiv Members will receive access to all basic and much of the advanced data. G2Xchange FedCiv Corporate Members will receive access to ALL Vault content (basic and advanced).

Feedback/Suggestions? Contact us at and let us know what you think. 

G2Xchange FedCiv

Log in with your credentials for G2Xchange FedCiv

Forgot your details?