Medallia recruits GSA CX Research and Strategy Lead as Senior CX Strategist

Lora Allen, a customer experience professional with 15+ years of leadership, innovation, and transformation in government, has taken on a new challenge as Senior CX Strategist at Medallia.

In this new role, Lora is responsible for helping government agencies to develop and activate best-in-class customer experience programs and strategies, and improving the citizen experience across all channels through which they engage.

Prior roles include:

  • Customer Experience Research and Strategy Lead, Federal Acquisition Service – GSA
  • Customer Experience Program Manager – Federal Acquisition Service – GSA
  • Program Analyst – Department of Homeland Security

Related Item

Press Release: GSA awards Text Analysis and Natural Language Processing contract to Medallia and DLT Solutions (February 8, 2021)

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