NASA GRC Sources Sought: Cybersecurity and Privacy Enterprise Solutions and Services (CyPrESS)

Solicitation: 80GRC020R0027

“The Office of Cybersecurity Services (OCSS) manages and deliver enterprise security services across the Agency.  The OCSS is established to serve the missions in identifying and protecting NASA’s information assets, promoting continuous service improvement, attaining economies of scale and cost efficiencies, and increasing leadership’s cyber situational awareness to enable informed risk-based decisions.

The Contractor shall:

  • Assist the government with managing the Change Management and Governance Processes for the OCSS to minimize the impact of change-related requests with the prompt handling of all changes of service quality
  • Assist with facilitating the Change Management Boards/Meetings
  • Develop marketing and outreach notifications, including executive support email
  • Assist the government with maintaining the OCSS Service Portfolio
  • Assist with engaging the customer to gather requirements
  • Support the government with weekly engagements
  • Assist with the development and delivery of OCSS provided services to the Service Catalog
  • Assist the government with Service Level and Organizational Level Agreements (OLAs) documentation, training and processes
  • Monitor metrics and deliverables to ensure that Service Level Agreements (SLAs) and OLAs are being met
  • Support the Continual Service Improvement Processes
  • Assist the government with developing CSI process…”

Read more here.

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