Nextgov: SBA Spent $30M on Digital Service-Built App That Doesn’t Work

“After five years, $30 million and outside support from a tiger team of tech experts from the U.S. Digital Service, the Small Business Administration’s online small business verification program, Certify, is ineffective and being scrapped.”

“’Certify was intended to improve SBA’s contracting programs by streamlining the certification process and creating a single portal where business owners and SBA analysts could benefit from more security, ease of use, efficiency, and flexibility,’ according to a report from the SBA Inspector General.”

“By offering a web portal for small businesses to apply for 8(a) status, SBA ‘intended to create an online certification process that replaced cumbersome paper forms, allowing users to complete questions that apply only to their company and share uploaded documents across multiple certification applications.’”

“Meanwhile, on the agency side, Certify was meant to be a single, cloud-based portal where analysts could find relevant program data, rather than having to sift through reams of papers and disparate databases.”

“However, after spending more than $30 million on the app’s development, ‘it does not have many of the essential search, analytical, and reporting tools it was supposed to have,’ the IG wrote…” Read the full article here.

Source: SBA Spent $30M on Digital Service-Built App That Doesn’t Work – By Aaron Boyd, August 3, 2020. Nextgov.

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