“CGI (NYSE: GIB) (TSX: GIB.A) announced that it has been selected by the U.S. Department of State (DOS), Office of Acquisition Management as a prime contractor on the Global Support Strategy for Overseas Consular Support Services 2.0 (GSS 2.0) multiple award, Indefinite Delivery, Indefinite Quantity (IDIQ) contract. CGI’s awarded GSS 2.0 contract has a 10-year period of performance comprised of a 1-year Base Year and nine 1-year Option Periods; task orders will be competed among the three contract awardees against a cumulative $3.3 billion ceiling for all awarded IDIQ contracts.
The GSS 2.0 contract is a follow-on to the current GSS Program, under which CGI provides support services that enable the Bureau of Consular Affairs to efficiently process non-immigrant and immigrant visa applications at U.S. embassies and consulates located in more than 70 countries.
CGI will continue to leverage its omni-channel customer relationship management and business process solution, CGI Atlas360® – a part of the CGI CustomerAdvance suite of solutions, to help the Bureau of Consular Affairs facilitate the visa applications process. The GSS 2.0 scope of services includes a website, 24/7 information services, appointment scheduling, fee collection, biometric data collection, greeter services and document delivery services.
‘Our team is proud to extend our relationship with the Department of State, Bureau of Consular Affairs, using our international experience and performance-driven management approach to help them serve foreign customers and provide national information security through the visa process,’ said Kenyon Wells, Senior Vice-President, CGI. ‘We look forward to continuing to deliver a successful customer experience, enabling transparency and visibility throughout the entire visa application process as customer, agency and technology needs change.’…” Read the full press release here.
Source: CGI selected as prime contractor on $3.3 billion U.S. Department of State’s Bureau of Consular Affairs Global Support Strategy for Overseas Consular Support Services contract – January 11, 2021. CGI.