Press Release: Deloitte Digital Elevates the Future of Contact Centers with New Offering Powered by Salesforce Service Cloud Voice

“Deloitte Digital announced a new offering uniting the organization’s experience in large scale contact center transformations and human-centered design with the latest capabilities of Salesforce Service Cloud Voice. The new offering will enhance omni-channel customer experience capabilities for contact centers across all customer facing businesses including government, financial services, health care and consumer, to better meet the needs of customers and agents.”

“Deloitte Digital’s offering delivers Salesforce Service Cloud Voice, a cloud-based solution inclusive of AI, rich analytics, natural language understanding (NLU), next best action and other integrated telephony functionality to enable the contact center infrastructure and desktop of the future – today. Deloitte Digital will bring industry experience with a design-led approach, contact center strategy, operations depth and technology skills to deliver Service Cloud Voice solutions to customers worldwide.”

“Thanks to a unified service console capturing all customer interactions and integration with broader telephony functionality such as real-time call transcription and call analytics, agents have access to all necessary information for each customer, allowing them to focus on improving the overall experience. AI-driven features enable enhanced self-service to lower costs, reduce wait times and position agents to resume customer interactions from where they left off. Additionally, agents have more time to address the more complex calls, allowing for more efficiency to drive revenue…” Read the full press release here.

Source: Deloitte Digital Elevates the Future of Contact Centers with New Offering Powered by Salesforce Service Cloud Voice – December 17, 2020. Deloitte.

Deloitte and Salesforce were recently named to the updated list of NXT UP firms poised to make big waves in the Federal sector in 2020 and for years to come.

0
Tags:

This topic contains 0 replies, has 1 voice, and was last updated by  Jackie Gilbert 4 months, 3 weeks ago.

  • Author
    Posts
  • #115486

    Replies viewable by members only

    0

You must be logged in to reply to this topic.

CONTACT US

Questions?. Send us an email and we'll get back to you, asap.

Sending

©2021 MileMarker10, LLC all rights reserved | Community and Member Guidelines | Privacy Policy | About G2Xchange FedCiv

Opportunities. Starting Points.

About our Data

The Vault is a listing of expiring contracts, task orders, etc. within a certain set of parameters, to include:

  • Have an initial total estimated contract value of $10 million or above
  • Federal Civilian Only – DHS, Transportation, Justice, Labor, Interior, Commerce, Energy, State, and Treasury Actions
  • NAICS codes include: 511210, 518210, 519130, 519190, 541511,
    541512, 
    541513, 541519, 541611, 541618,
    541690, 541720, 541990
  • Were modified within the last 12 calendar months
  • The data represented is based on information provided by the government

Who has access? Please note that ALL G2Xchange FedCiv Members will receive access to all basic and much of the advanced data. G2Xchange FedCiv Corporate Members will receive access to ALL Vault content (basic and advanced).

Feedback/Suggestions? Contact us at Vault@G2Xchange.com and let us know what you think. 

G2Xchange FedCiv

Log in with your credentials for G2Xchange FedCiv

Forgot your details?