Press Release: HighPoint adds CX Leader Stacey Au to drive GSA CoE Contact Center BPA

“HighPoint, a provider of IT and customer experience services for government agencies, welcomes Stacey Au, Customer Experience (CX) Program Manager, to drive CX transformation. Au will support the company’s clients with implementing omni-channel, emerging technologies such as AI, and industry best practices to improve contact center operations and drive transformation for better citizen services.

Au brings more than 25 years of experience as a senior-level customer experience and contact center leader. From start-ups to large-scale contact center operations, Au has implemented CX strategies across federal and commercial organizations.

Prior to joining HighPoint, Au held senior contact center leadership and CX roles at Lockheed Martin on behalf of the National Cancer Institute’s Cancer Information Service and at GC Services, Inc., overseeing all facets of MCI/WorldCom’s flagship contact center. She has also worked for The Select Group, Blackboard, Inc., and the U.S. Department of Commerce. Stacey has a history of developing programs and practices that support meaningful interactions and programs that exceed customer and employee expectations.

‘Stacey brings a passion for customer experience and reinforces our commitment to help agencies drive CX and contact center transformation,’ said Scott Willis, HighPoint chief operating officer. Au will drive efforts related to HighPoint’s GSA Centers of Excellence (CoE) Discovery Blanket Purchase Agreement (BPA) for Contact Centers, which supports contact center transformation to improve citizen experiences and create operational efficiencies at customer-facing agencies.

‘I am excited to join HighPoint to drive positive customer experiences and improve operational efficiencies for our clients and their citizens,’ said Au. ‘Every customer interaction matters, and I look forward to implementing strategies and transformations that will truly make those moments count.’…” Read the full press release here.

Source: HighPoint Adds CX Leader to Accelerate Federal Contact Center Transformation Efforts – April 15, 2021. HighPoint.


Tagged: ,

This topic contains 0 replies, has 1 voice, and was last updated by  Jackie Gilbert 4 weeks ago.

  • Author
  • #124711

    Replies viewable by members only


You must be logged in to reply to this topic.


Questions?. Send us an email and we'll get back to you, asap.


©2021 MileMarker10, LLC all rights reserved | Community and Member Guidelines | Privacy Policy | About G2Xchange FedCiv

Opportunities. Starting Points.

About our Data

The Vault is a listing of expiring contracts, task orders, etc. within a certain set of parameters, to include:

  • Have an initial total estimated contract value of $10 million or above
  • Federal Civilian Only – DHS, Transportation, Justice, Labor, Interior, Commerce, Energy, State, and Treasury Actions
  • NAICS codes include: 511210, 518210, 519130, 519190, 541511,
    541513, 541519, 541611, 541618,
    541690, 541720, 541990
  • Were modified within the last 12 calendar months
  • The data represented is based on information provided by the government

Who has access? Please note that ALL G2Xchange FedCiv Members will receive access to all basic and much of the advanced data. G2Xchange FedCiv Corporate Members will receive access to ALL Vault content (basic and advanced).

Feedback/Suggestions? Contact us at and let us know what you think. 

G2Xchange FedCiv

Log in with your credentials for G2Xchange FedCiv

Forgot your details?