“Maximus (NYSE:MMS), a leading provider of government services worldwide, announced today that it has been awarded a contract from the Office of Personnel Management (OPM) for the Federal Annuitant Health Benefits Open Season Services, which allows Federal annuitants and their eligible dependents to make changes to their health, vision, and dental insurance benefits. The contract is for one-year, with four one-year options, valued at $13 million for the total contract period…”
“The new contract includes the implementation of the Maximus Intelligent Assistant powered by Interactions (“Intelligent Assistant”) to provide annuitants with a modern self-service tool to manage their benefits. The Intelligent Assistant combines artificial intelligence and human understanding to allow annuitants to communicate naturally, enabling them to easily accomplish tasks via self-service, instead of requiring the assistance of a live agent…” Read the full press release here.
Source: Maximus Awarded $13 Million OPM Contract for Retirement and Insurance Services Assistance – July 20, 2020. Business Wire.