Tag Archive for: Customer Experience (CX)

NASA OCIO seeking Customer Experience Lead

“Serves as the Customer Experience Lead for the Office of the Chief Information Officer responsible for the creation, development, and execution of a Customer Experience Program to improve Information Technology (IT) service capabilities and delivery across NASA. Also, responsible for defining IT customer service benchmarks, strategic planning related to...

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Qualtrics seeking Area Vice President, Federal Sales

This global software platform provider, with expertise in online survey software, market research, consumer feedback, employee feedback, customer experience, and enterprise feedback management, is seeking a lead to attract, engage, develop, and retain a high-performing team of senior sales professionals passionate about building a business in the Federal Sector

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In advance of recompete, USDA OCIO awards follow-on CISCO End User Shared Services contract

Solicitation: 12314420F0175 Contract Award Number: NNG07DA26B Task/Delivery Order Number: 12314420F0175 “The purpose of this action is obtain approval to proceed with a limited source acquisition of the continued hardware and software support services for the United States Department of Agriculture (USDA), Office of the Chief Information Officer (OCIO), Client...

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GSA RFI: Email, Social Media, and Subscription Management Tool

Solicitation Number: 47HAA020RFI003 “The Office of Strategic Communication (OSC) within the General Services Administration (GSA) has oversight responsibility for centralized planning and control of GSA’s communication. This includes mass email and subscription management. GSA is in need of information technology support in the management and operation of these areas.”...

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Interview: SBA Executive Nagesh Rao on driving the customer to center of IT projects

“The Small Business Administration and the Department of Veterans Affairs are asking their technology employees to step outside their comfort zones.” “The two agencies are helping technology employees take a people-first approach to development and services.” “Nagesh Rao, the director of business technology solutions at the SBA, said one...

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ICYMI: Skylight Digital adds US Digital Service Product Lead Randall Weidberg as VP leading Digital Transformation

Randall Weidberg, an experienced product management leader with expertise in Digital Transformation, Human-Centered Design, Data Analytics, and eCommerce Strategy and Management and driving high-profile US Digital Service projects in support of DHS and VA, is now Vice President of Product and Digital Transformation at Skylight Digital, a civic tech...

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DOJ FBI RFI: Enterprise Operations Center (EOC) Customer Experience Solution

Solicitation Number: FBI-EOC-RFI “The Federal Bureau of Investigation (FBI), Information Technology Enterprise Services Division (ITESD) Division, Enterprise Operations Center (EOC), is requesting information for a solution to be used to create a best-in-class customer experience for the FBI and its employees.” “The EOC is responsible for three main enterprise...

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