Tag Archive for: Department of Education (ED)

USPTO, TSA and Education executives share Customer Experience lessons

“The federal government’s collective customer experience efforts typically score poorer than industry counterparts, but an assortment of policy pushes—including directives laid out in the President’s Management Agenda—has renewed some agencies’ efforts.” “On Tuesday, executives from three such agencies—the U.S. Patent and Trademark Office, Transportation Security Administration and Office of...

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Courts deny EPM pre-award bid protest of Department of Education Student Loan Servicing solicitation

“In this pre-award bid protest, Plaintiff Emergency Planning Management, Inc. (“EPM”) challenges the latest student loan servicing procurement by the Department of Education (“ED”). At issue is the agency’s alleged preference for one small business program at the expense of others and its decision to consolidate once-separate services into...

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Education’s Federal Student Aid Technology Office identifies new executive to drive Client Relations

This leader will  bring his recent experience with DoEd leading the transition of the Campus Based Programs from its legacy solution to the integrated Common Origination and Disbursement (COD) system, to this new role where he will be reporting to the CIO, managing demand with internal customers of all...

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Education’s Federal Student Aid Office awards follow-on Enterprise Integrated Technical Architecture Services contract

Re: Solicitation Number: EDFSA14O0006_P00079_Solicitation Re: Contract Award Number: GS-35F-0372L “Federal Student Aid (FSA), an office in the Department of Education, FSA Acquisitions Group, located in Washington, D.C. proposes to add new work to an existing task order that restricts the number of sources considered for the new work. (FAR...

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