Notice ID: RFI_EDCM_PILOT_IRS_AUGMENTED_REALITY
This RFI is associated with a Pilot IRS Enterprise Digitalization and Case Management Office (EDCMO) program and is the last of three planned Fiscal Year (FY) 2021 efforts. The IRS EDCMO seeks information on service providers and associated solutions capable of generating information which improves the taxpayer experience when a mobile device is directed at IRS images, forms, etc. We are primarily interested in solutions that:
- Generate information which improves the taxpayer experience when a mobile device is directed at IRS images, forms, etc., based on publicly available information. Additionally, solutions which provide multiple sets of information via a single interface (i.e., augmented reality); for instance, solutions which superimpose computer-generated images of submission instructions, phone numbers, deadlines, translated versions of forms, etc.
- Interface appropriately and efficiently with IRS websites and information (i.e., do not create lag for other users of IRS.gov). Adhere to any cybersecurity requirements and Section 508 for IRS websites.
- Provide immediate feedback on and improve the taxpayer experience (i.e., satisfaction metrics, additional sets of information that are desirable, unique users, etc.), by being able to rapidly include additional/new publicly available information or additional IRS images, forms, etc.
EDCMO respectfully requests input from industry partners and other parties regarding the following inquiries/topics:
- Provide summary background on any existing solutions that you have deployed in government or industry that addresses this type of requirement. Include any pertinent metrics, customer satisfaction scores, or return on investment (ROI) measures.
- Identify any known or potential infrastructures/interface issues that will make this effort more difficult (i.e., does restricting the solution to information contained on IRS.gov change what is available to the IRS/taxpayer?).
- Is it possible to/are there any significant performance impacts of utilizing paper documents versus electronic images on a screen? If there is any substantive distinction, what are the relative pros and cons of each approach?
- Explain how comparable augmented reality solutions in government or industry measure ROI, improved user experience, etc.
The IRS presumes that 30-60 days would be sufficient for multiple industry partners to generate a rough proof of concept based exclusively on publicly available information and feedback from IRS personnel. Please confirm or correct this presumption, providing details or recommended timeframes.