U.S. Customs and Border Protection (CBP) issues sources sought for Enterprise Services (ES) Customer Service Program

The U.S. Customs and Border Protection (CBP) Enterprise Services (ES) has issued a sources sought notice seeking industry expertise to build a multi-functional mission support customer-centric enterprise, able to capture and measure real time customer feedback and continuously improve mission support services to best support CBP operations.

Enterprise Services (ES) seeks expertise in mission support customer service for large scale operations, to identify the core and essential components of an effective evidence-based customer service program in support of operational customers.

Responses are due July 26, 2018.

Read more here.

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