USDA Animal and Plant Health Inspection Service intends to award a sole source contract to Key Solutions, LLC for Research Animal Management System (RAMS) Maintenance. It has been determined that no other supplies or services have been identified that will satisfy the government’s needs. Key Solutions will provide the Agency’s minimum requirements for licenses, upgrades, and limited support for the RAMS application. This support shall consist of:
- Technical Support for questions and resolutions of issues that prevent the proper use of the application (i.e. Bugs) with named persons over the length of the contract.
- Dial up/Telephone support
- Online support such as: Key Solutions knowledge articles, Key Solutions customer forums, and Software Support for use of the application over the length of the contract – 200 active IACUC protocols and 50 active IBC protocols.