USDA recruits GSA CX lead to be Chief Customer Experience Officer

G2X TAKE: Simchah Suveyke Bogin, armed with experience gained leading the Customer Experience Center of Excellence of the U.S. General Services Administration’s (GSA) Technology Transformation Services, takes on a new role as Chief Customer Experience Officer at the US Department of Agriculture.

While with GSA she helped identify, pilot and help agencies across Government to adopt user centered practices and innovative technology solutions, and change management approaches to improve Government services that impact the public and make it easier for Government employees to deliver great services.

Prior roles include: 

  • Office of Citizen Services and Innovative Technologies – GSA 
  • CIS – National Institutes of Health
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