“USDA RD mission area is implementing a single (One RD) regulation for four commercial guaranteed loan programs: 1) Water and Waste Disposal (WWD); 2) Community Facilities (CF); 3) Business and Industry (B&I); and 4) Rural Energy for America Program (REAP). The new regulation will encompass the policies and procedures for guaranteed loan application, issuance, and servicing, lender approval and reporting, and overall program monitoring. RD is seeking information on a holistic IT solution to enable RD to simplify, improve, and enhance the delivery of these four guaranteed loan programs, and better manage the risks inherent with issuing and servicing guaranteed loans. This will result in an improved and consistent customer experience for lenders trying to access these programs.
The proposed project will be divided into two components:
Component 1 will focus on developing new processes to support the implementation of the Guaranteed Loan Application and implementation of a single regulation to support the One RD Guaranteed Rule(s) across all four programs. The three major activities will include 1) Analysis and documentation of organization roles and responsibilities. 2) Analysis and documentation of new and/or reengineered business processes 3) full diagnostic assessment of current relevant IT systems used by RD with recommendations for improvement that will allow automation and standardization of One RD Guaranteed loan processes and data through the reuse, modernization, and optimization of the current technology architecture and/ or solution building blocks.
Component 2 will focus on the implementation of Guaranteed Loan Application, Review, and Servicing system to account for the Modernization and Transformation of the submission, review, approval, issuance of loan note guarantee, servicing and reporting of the Guaranteed Loan Program.”
“Solution will support the intake, review, and servicing process which includes the electronic submissions of new Guaranteed Loan Applications by lenders, electronic submission of nonregulated lender documentation for Approved Lender status, electronic submission of lender documentation and fees to support issuance of the Loan Note Guarantee, and electronic submission of documentation and fees for servicing. This should include the Customer Interaction and Customer Experience needs for USDA RD users to include:
- Improve Anonymous user access (Borrowers, Lenders (regulated/unregulated))
- Ability to view information about USDA GL Programs
- Ability to walk a proposed project through preliminary eligibility review
- How to guides on how to obtain an USDA Loan Guarantee
- Information/links to eligibility maps and RD Staff contacts…”