USDA Rural Development RFP: Application Sustainment Operations & Maintenance

Notice ID 12SAD120R0016

“The United States Department of Agriculture (USDA) Rural Development (RD) Business Center has a need for contractor technology support in four focus areas:

Focus Area 1: RD Application Helpdesk Support (O&M) – Tier 1, Tier 2, and Tier 3 helpdesk providing application support, User-Access Management (UAM), ticket management, ticket platform/system management, IT Service Management, training, reporting, and coordination for support of new production services.

Focus Area 2: Production Support Operations (PSO) (O&M) – support PSO by implementing, enforcing, and maintaining separation of duties between IT development and operational support efforts and keep RD applications running smoothly by providing production support, monitoring/dashboard, analysis, incident management, and improving standard processes/procedures.

Focus Area 3: Sustainment Engineering Team (SET) (O&M) – sustaining lifecycle support of deployed/production applications/systems, covering everything from new feature requests, bug fixes, product improvements, and process improvements, including consistency in the way the product source code is developed, tested, and managed. Implementing best practices to streamline a DevOps model for lowering cost/price of operations and maintenance (O&M) across the legacy RD system portfolio.

Focus Area 4: Legacy System Enhancement and/or Modernization Planning (DME) – legacy system enhancement or modernization planning, using an Agile approach to address complex IT objectives incrementally in order to increase the likelihood of achieving workable solutions for attainment of those objectives.”

“The anticipated period of the IDIQ is a one-year base period with two one-year option periods.

  • Base Period: Estimated September 30, 2020 through September 29, 2021.
  • Option Period one: Estimated September 30, 2021 through September 29, 2022.
  • Option Period two: Estimated September 30, 2022 through September 29, 2023.”

Read more here.


This topic contains 1 reply, has 2 voices, and was last updated by  Anonymous 3 weeks, 4 days ago.

  • Author
  • #106428

    Replies viewable by members only

  • #106463
    • Anonymous

    Replies viewable by members only


You must be logged in to reply to this topic.


Questions?. Send us an email and we'll get back to you, asap.


©2020 G2Xchange all rights reserved | Community and Member Guidelines | Privacy Policy | About G2Xchange FedCiv

Opportunities. Starting Points.

About our Data

The Vault is a listing of expiring contracts, task orders, etc. within a certain set of parameters, to include:

  • Have an initial total estimated contract value of $10 million or above
  • Federal Civilian Only – DHS, Transportation, Justice, Labor, Interior, Commerce, Energy, State, and Treasury Actions
  • NAICS codes include: 511210, 518210, 519130, 519190, 541511,
    541513, 541519, 541611, 541618,
    541690, 541720, 541990
  • Were modified within the last 12 calendar months
  • The data represented is based on information provided by the government

Who has access? Please note that ALL G2Xchange FedCiv Members will receive access to all basic and much of the advanced data. G2Xchange FedCiv Corporate Members will receive access to ALL Vault content (basic and advanced).

Feedback/Suggestions? Contact us at and let us know what you think. 

G2Xchange FedCiv

Log in with your credentials for G2Xchange FedCiv

Forgot your details?